Frequently Asked Questions (FAQ) about the Funding Circle USA Acquisition by iBusiness Funding

1. What does the acquisition mean for Funding Circle USA borrowers?

The acquisition by iBusiness Funding means that Funding Circle USA clients will now have access to a broader range of business funding products, including SBA loan options. SBA loans offer longer terms and lower rates than conventional products to qualified businesses, and they can be a great way to inject capital into a business while maintaining a healthy cash flow.  Our goal is to provide even better support and solutions tailored to your business needs. You are not required to take any action at this stage, but if you’d like to see if an SBA loan is right for your business funding needs, you can start here.

2. Will there be any changes to the services I currently receive?

We will continue to offer the services you know and trust, along with some new enhancements. The same team members you have historically worked with will continue to support you, and you will notice improvements to our technology and processes, making it even easier to access funding. Along with these enhancements, our product offering has expanded to include SBA loans to ensure we find the best funding solution for your business. 

3. Who do I contact with questions about my existing loan?

For servicing support on your existing term loan, including document requests or making payments, continue to reach out to loanquestions@fundingcircle.com or 855.385.5356 ext. 2.

4. What happens to the Funding Circle USA brand?

Over the next several months, the Funding Circle USA brand will transition to iBusiness Funding. This change will not affect the quality of service, support, or security you expect.

5. Are there any new funding options available now?

Yes, with the combined expertise of Funding Circle USA and iBusiness Funding, we are excited to offer more SBA loan options along with our existing conventional lending products.

6. How will my data and information be handled?

Your data security and privacy remain our top priorities. While conventional loan applications will continue to be processed on legacy Funding Circle systems for now, any SBA applications will be processed on iBusiness Funding (iBF) systems. With the integration, iBF employees will have access to customer data to ensure a seamless and efficient process. Rest assured, all data will be handled with the same high level of security and protection that you have come to expect. We are committed to maintaining stringent security measures to protect your information at all times.

7. Will there be any interruptions in service during the transition?

No, there will be no interruptions in service. We are committed to ensuring a seamless transition without any disruption to your experience. If you are in a loan repayment period, you are required to continue to meet your payment obligations as before.

8. Who should I contact if I have more questions about this transition?

For any questions or concerns, please contact our customer support team at 855.218.8023 or customerservice@ibusinessfunding.com.

9. What benefits does this acquisition bring to my business?

The acquisition brings together the strengths of both companies, offering you more funding options, enhanced technology, and a seamless experience. Our goal is to provide you with the best possible solutions to support your business growth.

10. How can I stay updated on any changes or new offerings?

We will keep you informed through regular communications and updates on our website. Be sure to check your email and our website for the latest news and information.

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