Frequently Asked Questions

Applying for a business loan or asset finance with us is quick and easy, and can be done using our online form. 

Simply tell us how much you want to borrow and over what period of time, and we’ll check if you’re eligible in as little as 30 seconds. We’ll ask a few more questions about your business - we promise this part won’t take more than 7 minutes. Then, if your application is approved, you’ll receive a no-obligation, personalised quote in as little as one hour. 

Once you accept, we’ll run some final checks to process your loan and deposit the money straight into your account.

Alternatively, if you're looking for a revolving line of credit rather than a loan, you can learn more about and apply for FlexiPay here.

To request a settlement figure and get more information, you can contact our team directly at loanservicing@fundingcircle.com or on 0203 308 9190.

To settle your loan, you will need to:

• Complete an online form with details of your settlement

• Make a payment to settle the loan using the instructions provided

• Answer any further requests

These steps should all be completed by the ‘valid until date’ in order to avoid paying further interest.

Once you have accepted and signed your loan contract, you won’t be able to cancel it.

You can use FlexiPay for any business cost. This includes VAT or other HMRC payments, rent, energy and other bills as well as buying stock, equipment, payroll or paying suppliers. You can also transfer funds directly to your business bank account. As well as helping to spread costs, by using FlexiPay to pay upfront or bulk buy, you could also negotiate better terms with your suppliers, helping to reduce your costs.

The interest rate your business pays is determined by a number of factors which we review as part of your credit assessment.

Our credit assessment looks at the information you provide us, alongside publicly available data, for example from credit bureaus. The results of this, along with the length of repayment term and the amount you are borrowing will determine what your interest rate will be.

We take our responsibility to support vulnerable customers very seriously. We are proud to have a team specially trained to provide additional support to customers facing challenging personal circumstances. To find out more about our Business Support team, click here.

If you suspect fraudulent activity on your account, please call our Operations team on 0800 048 2467 as soon as possible for assistance.

Our operating hours are Monday to Thursday 9am to 6pm and Friday 9am to 4:30pm. If you have concerns outside of these hours, please freeze your card in the interim by logging in to your account online or on the App. Select the Card tab and then 'Freeze card'.

More information on how to spot and avoid fraudulent activity can be found on our Fraud Support page.