Questions about managing your account

To change your direct debit details, please call our team on 0203 308 9190 or email us at customersolutions@fundingcircle.com.

Our operating hours are Monday to Thursday 9 am to 6 pm and Friday 9 am to 4:30 pm.

You’re able to repay your loan in full at any time without any early repayment fees.

If you have a Bounce Back Loan Scheme (BBLS) loan or a Coronavirus Business Interruption Loan Scheme (CBILS) loan, after the first 12 months you must pay the interest due until the next repayment date. Please note, if a loan is repaid less than eight days before the next scheduled repayment, you will need to pay interest up to the next repayment date (therefore incurring another month’s interest).

If you are late in making a repayment, or think you will miss a repayment, please get in touch with us as soon as possible on 0208 308 9190 or email us at customersolutions@fundingcircle.com to discuss your options. There are several options we can explore with you depending on your circumstances.

Unfortunately not. However, if you are having problems repaying your loan on a certain date please contact us on 0208 308 9190 or email us atcustomersolutions@fundingcircle.com, and we’ll do what we can to help.

You can request confirmation of your settlement from our team. Email loanservicing@fundingcircle.com or call 0800 048 2467.

Loan repayments are calculated based on a fixed interest rate, the amount you are borrowing and the length of your loan. We will confirm what your repayments will be before you agree to take the loan, along with any other key contract information.

Your repayments will always be equal, and will consist of the outstanding loan amount plus interest. Each month the interest portion of the payment will typically go down and the loan portion will go up.